365-Day Limited Craftsmanship Warranty

Every Canvas Art Shop canvas is individually produced and inspected for quality. We stand behind the materials and craftsmanship of your artwork for 365 days from its confirmed delivery date.

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This limited warranty applies to the original purchaser and covers eligible canvas artwork purchased directly from Canvas Art Shop.

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What Does the Warranty Cover?

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The 365-Day Craftsmanship Warranty covers verified defects in materials or construction that affect the appearance, structure, or intended display of your canvas artwork.

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Eligible defects may include:

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• Canvas material separating from the wooden frame

• Abnormal loss of canvas tension caused by a construction defect

• Defective frame joints or structural failure

• Peeling, cracking, or flaking caused by a production defect

• Other verified material or craftsmanship defects that become apparent during normal indoor use

 

Each claim is reviewed individually to determine whether the issue qualifies for warranty coverage.

 

Artwork That Arrives Damaged or Incorrect —

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If your artwork arrives damaged, defective, misprinted, or different from what you ordered, report the issue through our Damaged or Defective Artwork support page.

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Those delivery and production issues are handled through our quality guarantee. The 365-day warranty is primarily intended for eligible craftsmanship defects that become apparent after delivery.

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What Is Not Covered?

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The warranty does not cover:

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• Accidental damage, drops, impacts, scratches, tears, or punctures

• Damage caused by improper hanging, handling, cleaning, or storage

• Exposure to water, excessive moisture, humidity, direct sunlight, extreme heat, or substantial temperature changes

• Normal wear, gradual aging, or minor natural variations in canvas materials

• Changes in personal preference involving the artwork, color, style, or size

• Unauthorized alterations, repairs, painting, refinishing, or modifications

• Damage caused while the artwork is being moved or transported after delivery

• Products purchased from an unauthorized third party

• Claims submitted more than 365 days after the confirmed delivery date

 

The warranty applies only when the artwork has been handled and displayed under reasonable indoor conditions.

 

How to Submit a Warranty Claim —

 

Contact Canvas Art Shop Customer Support and provide:

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• Your order number

• The purchaser’s full name and email address

• The artwork title, Art ID, and canvas size

• A clear description of the problem

• A full-view photograph of the artwork

• Close-up photographs showing the affected area

• The approximate date the issue was first noticed

 

— Additional photographs or information may be requested so we can evaluate the claim accurately.

 

— Please keep the affected artwork until Canvas Art Shop confirms that the review is complete.

 

Approved Warranty Claims

 

When a claim is approved, Canvas Art Shop will provide a replacement for the affected artwork at no additional product or standard shipping cost.

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Whenever possible, the replacement will match the original artwork and size. If the original item can no longer be produced, Canvas Art Shop may provide either:

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• A comparable replacement of equal value, or

• Canvas Art Shop credit equal to the amount originally paid for the affected artwork

 

Warranty replacements do not extend or restart the original 365-day coverage period. The replacement remains covered for the remainder of the original warranty term.

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Important Warranty Conditions —

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• Warranty coverage begins on the confirmed delivery date.

• Proof of purchase is required.

• Coverage applies only to the original purchaser.

• The warranty is not transferable.

• Submitting a claim does not automatically confirm coverage.

• Canvas Art Shop must review and approve the claim before a replacement or credit is issued.

 

Need Help?

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Contact Customer Support if you are unsure whether an issue may qualify. Include your order number and photographs so we can review the artwork and recommend the appropriate next step.

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Our 365-Day Craftsmanship Warranty reflects our commitment to dependable quality and artwork made to be enjoyed with confidence.