Cancel or Modify Your Order

Canvas Art Shop products are individually crafted & produced. Once your order is placed; printing, assembling and packaging begins within 24-48 hours. If you need to cancel your order or correct any order details, we strongly advise that you contact us as quickly as possible to begin the cancellation or modification process.

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We will make every reasonable effort to complete your request, but cancellations and modifications are not guaranteed until Canvas Art Shop confirms the change.

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Before Your Order Enters Production:

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• Order Cancellation — Your order may be canceled for a full refund if production has not started.

• Artwork or Size Changes — We may be able to change the selected artwork, canvas size, orientation, quantity, or other product details before fulfillment begins. Dependent upon timing request.

• Customer Information Changes — Contact information and delivery details may be corrected when the order remains eligible for editing.

• Personalization Changes — Names, dates, wording, cropping, colors, or other approved custom details may be revised only before production begins.​

 

If a requested change affects the order price, we will explain any additional payment or refund required before confirming the modification.

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Once Production Begins —

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Because every canvas is made to order, we cannot cancel the order or modify its artwork, size, quantity, personalization, or other product specifications after fulfillment has started.

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​Shipping Address Changes —

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A delivery-address correction may still be possible after production begins, provided the order has not shipped. Contact us immediately with the complete corrected address.

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​After Your Order Ships —

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Once your canvas artwork has shipped:

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• The order cannot be canceled.

• Product details cannot be modified.

• Canvas Art Shop cannot guarantee a shipping-address correction.

• You may contact the carrier directly when tracking information becomes available.​

 

If the order is delivered and you no longer want the artwork, review our Returns and Exchanges policy for the available return options.

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How to Request a Cancellation or Change —

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Contact Canvas Art Shop Customer Support or use Live Chat as soon as possible. Include:

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• Your order number

• The full name and email address used during checkout

• The exact cancellation or modification requested

• The corrected shipping address, when applicable

• The artwork title, Art ID, size, or personalization details involved

 

Important:

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Submitting a request does not confirm that the order has been canceled or modified. Your request is complete only after Canvas Art Shop sends confirmation that the change was successfully made.

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If the existing order cannot be edited, we may need to cancel it—when still eligible—and ask you to place a corrected replacement order.

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The sooner you contact us, the greater the likelihood that we can stop or update your order before production begins.