Returns and Exchanges

Before your order ships:

​

• Instant Cancellations — You can cancel your order at any time before it goes into production. Just contact us immediately and we will handle it for you.

 

First 60 days after receiving your order:

​

• The 100% Quality Guarantee — If your canvas arrives damaged, defective, misprinted, or incorrect, we will make it right at zero extra cost. We will quickly ship a brand-new replacement or provide an approved resolution. Note: A quick photo proof of the shipping-packaging issue prior to opening the product is required so we can verify the claim.

• Preference-Based Changes — If the size, color, style, or room fit isn't quite what you expected, we want to help you find the perfect match. Because every canvas is individually custom-made to order just for you, we offer two simple options for personal preference returns:

 

            Option 1 — Keep It & Swap (Recommended ★)
            Prefer to skip the hassle of repackaging and driving to a shipping center? Keep, gift, or donate the original              artwork and receive a one-time 50% discount replacement code toward another canvas that better fits

            your space.

                                  •     Replacement codes are one-time use, non-stackable, not redeemable for cash, and                                                cannot be combined with other promotions.

 

             Option 2 — Standard Return for Refund
             You may return the canvas for a refund within 60 days of delivery. While we never charge restocking or                   processing fees, return shipping labels and costs are the customer's responsibility due to the custom,                     made-on-demand nature of our products.

 

After 60 days of receipt:

​

• 365-Day Workmanship Warranty — After 60 days, standard style or preference returns are no longer available, but your investment is still fully protected. If any issues arise with the materials, printing clarity, or structural craftsmanship within your first year, we will gladly review it and provide a replacement or store credit.

​

​​​​​​​​Color Differences:

​

- Please note that colors may appear slightly different from screen to screen due to monitor settings, brightness, device type, and room lighting.

We print each canvas as accurately as possible to the approved artwork file. Minor color variation is not considered a manufacturing defect, but it may qualify for the preference-based return options above.

​

​Starting Your Return:

​

We designed our return process to be simple and helpful.

​

- To start a return or replacement request, please fill out our form on our contact page:

• you'll need your order number

• the email address used at checkout

• a short description of the issue

• photos of the canvas and packaging if the item arrived damaged, defective, misprinted, or incorrect